Organisational Culture Development

We can help you define and create the culture that delivers the bottom-line results you need to achieve in your organisation.

At the heart of high-performing organisations are human resource frameworks and subsystems that support an organisation’s strategy, structure and culture. The solutions offered by Seven and Human Synergistics International are used extensively by leading companies globally, are constantly updated and have demonstrated their ability to have real impact.

Our tools include:

	Organisational Culture Inventory (OCI)
	Organisational Effectiveness Inventory (OEI)

We combine top of the line assessment techniques that have been validated by the biggest names in the field of management with extensive expertise in handholding and project management for our clients.

For detailed case studies, sample reports and further information please contact us.

Building Leadership Capability

Leadership Development - Leaders are the life-force of organisational success. To remain competitive in the long term, organisations need to successfully select and develop effective leaders, using rigorous programmes that are proven to deliver results.

We work with our clients to deliver customised learning programmes for leaders at all levels that ensure development is focused on key business drivers and aligned with core values.

Coaching - Executive coaching leverages the potential of the individual, by promoting personal insight and building on an individual’s unique strengths. It adds value very quickly. We partner with executives in organisations to stimulate personal growth and development through coaching. Each assignment is tailored to the specific needs of the individual and their organisation.

We use a mix of tools in this area, including tools from Target Training International, USA and Human Synergistics International, UK and expertise from ICF (International Coach Federation) recognised coaching capability.

For detailed case studies, sample reports and further information please contact us.

Assessing Individual Capability & Potential

A deep understanding of individuals and teams is valuable in improving selection decisions, testing readiness for promotion, and identifying individual and team development needs. It also provides a focus for development planning and training strategy, supports succession management decisions, ensures best fit for roles in structural change, and enables effective team building.

Our tools include:

	An extensive range of psychometric tools
	Seven’s leading assessment centre solutions
	Seven’s 360° survey tool, MRAS

For detailed case studies, sample reports and further information please contact us.

Developing a Customer Service Culture

We work with organisations to make service an integral, inseparable part of the company culture ensuring that it keeps customers satisfied and coming back. Utilising Customer Service Styles Survey by Human Synergistics Internationaland its various management support components, we offer a top-down, organisation-wide approach to creating satisfied, loyal customers.

Our programmes let you build a total service culture, in which service providers know how to give truly exceptional service, and leaders are committed to putting customer needs at the centre of decisions around systems, processes, and behaviours.

Organisation Design

It is common knowledge that there is a significant correlation between your organisation’s structure and its business strategy, size, technology, environment and culture. The right structure can make or break the way your business eventually gets operationalised.

We recognise the importance of creating organisational structures that not only ensure smooth implementation of business strategies, but also create high degrees of productivity (efficiency and effectiveness) in the bottom-lines of the business.

Organisation Structuring/Re-structuring Exercise: Our approach is to derive a best fit structure keeping the business strategy and goals in mind. The nature of business, market conditions, manpower demand-supply ratios in the external market, etc. are some of the factors we combine with our years of expertise in creating a “future proof” structure for our clients.

Role Clarification: Role clarification helps team members perform more effectively. In fact, clarifying roles on a regular basis is essential for a high-performing work team. This exercise encompasses deriving through a thorough Job Analysis aspects of the Role that include Position Summary, Role Responsibilities, Key Results Areas and Performance Indicators, Functional and Behavioral Competencies, Communication Lines (RACI Model), etc.

Job Benchmarking: If the Job we to talk, what would it say? This is the underlying principle for our job benchmarking exercise. We use tools for Job Benchmarking from Target Training International’s Job Benchmarking Report that is a scientific and systematic method to estimate the type and levels of skills, motivators and behaviours needed for a particular role.

We also provide support to our clients using the Build-Operate-Transfer model.